submit

FAQ

You can place an order by email or through our online portal.

Email address sales@change.com.co for quote or placing a new order. First time client require to submit your Credit Card details for the payment. If you wish to make the payment through PayPal please let us know.

Upon the first project dispatched, we will create an online account for your business. You can track all your orders, retrieve the old files and the invoice details at one place.

Our aim will be Right First Time. If there was any complex file or tiny text in digitizing, we will make sure to sewout and double check with the actual fabric. This way we can arrest most of the problems.

Yes, we keep your files online and the same will be available for 1 year.

We have a policy not to charge for minor edits. If anything major or new, will be charged and let you know in advance.

We accept all format of Graphics like Jpeg, pdf CDR, AI, EPS, BMP, Tiff, Giff, Pcx, Png, Psd etc.

No. We strongly keen on our quality and we required the clear artwork file to proceed with digitizing. If you don’t have the clear artwork file, we will create one for you and the same will be additional discounted charges.

In order to protect customer’s copyright, we do not sell stock design. Your designs will be kept strictly confidential by us. We never sell our customer’s design to others. Also we have a strong system to store your designs in case you lose it or can’t find it, please feel free to contact us at sales@change.com.co and we’ll resend it to you at our earliest.

Please let us know through email about the problems and we will fix the same asap. Email ID: sales@change.com.co;

Yes, it’s possible to meet the 4 hours turnaround time line. We are make sure to send your files to the respective email address to avoid the delays. 4 hours turnaround will be applicable only for the simple, medium projects. Complex and super Complex will be different turnaround time.