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FAQ

You can place your order by email or through our online portal.

Email address sales@change.com.co for quote or placing a new order. First time client require to submit your Credit Card details for the payment. If you wish to make the payment through PayPal please let us know.

Upon the first project dispatched, we will create an online account for your business. You can track all your order, retrieve the old files and the invoice details at one place.

Our aim will be Right First Time. If there was any complex file or tiny text in digitizing, we will make sure to sew out and to double check with the actual fabric. This way we can arrest most of the problems.

Yes, we keep your files online and the same will be available for 1 year.

We have a policy not to charge for minor edits. If anything major or new, will be charged and let you know in advance.

We accept all format of Graphics like Jpeg, pdf CDR, AI, EPS, BMP, Tiff, Giff, Pcx, Png, Psd etc.

No. We strongly keen on our quality and we required the clear artwork file to proceed with digitizing. If you don’t have the clear artwork file, we will create one for you and the same will be additional discounted charges.

CHANGE! Digitizing has the capability to digitize virtually anything: left and front chest, caps, visors, beanies, jacket backs, gloves, patches, sleeves, towel, golf and other bags, as well as fabrics such as pique, jersey, fleece, polyester, leather, terry. We can also handle special embroidery such as foam, appliqué and sequins.

On receiving your design, we check the artwork and design requirements- if something appears to be missing we call or email you. After that, your design is assigned to a digitizer, which in the case of our regular customers is pre-assigned enabling a better understanding of their customers preferred digitizing styles. Once the design is completed, the head digitizer conducts an on-screen check focused on technicalities: stitch density, sequencing, trims, color changes. The sew-out is rechecked by the head digitizer and corrections are made and re-sewn until it's perfect. Once the head digitizer finalizes the design, the service team does an overall recheck to make sure that no aspect of the order has been missed out on, for example, special instructions.

In order to protect customers’ copyright, we do not sell stock design. Your designs will be kept strictly confidential by us. We never sell our customer’s design to others. Also we have a strong system to store your designs in case you lose it or can’t find it, please feel free to contact us at sales@change.com.co and we’ll resend it to you at our earliest.

Please let us know through email about the Problems and we will fix the same asap. Email ID: sales@change.com.co;

Yes, it’s possible to meet the 4 hours turnaround time line. We are make sure to send your files to the respective email address to avoid the delays. 4 hours turnaround will be applicable only for the simple, medium projects. Complex and super Complex will be different turnaround time.